We love you! And, by the way, hi and welcome to our FAQ 🙂 Here you will find all the answers to the most common questions and doubts people have. For any other doubt send your carrier pigeon [email protected]
What is Razor Blades Club and how does it work?
RBC is super-simple and designed to offer you the maximum flexibility in purchasing razor blades.
There are two options:
If you are looking for the blades that work best for you, you can build your own blade selection by picking them, one after the other, without any restriction in terms of quantity and type. If, instead, when looking for your favorite blades, you are in doubt regarding what to try, you can go for one of the available samplers based on different criteria like popularity, quality, etc.
If you know which blades work best for you and your razor, you can still choose the blades, one by one and receive them regularly, with the frequency that you prefer, as subscription. In this way you will not be left without blades and you will have one less errand to run. Moreover you will get a 4% discount when you place the first order and on each renewal.
The subscription option requires that you create an account with associated shipping address. You can change the subscription (number and type of blades) at any time. Obviously, when you change the content of your subscription, also the debited amount will change. Similarly, at any time you can pause or cancel the subscription.
5 days before each renewal you will receive an email to remember you about the renewal of your subscription. The day of the renewal an automatic payment will be triggered towards the payment method linked to the subscription. In case of successful payment an new order will be created and a new delivery will start towards your shipping address.
In your Account page you will find all the information about your profile and your subscriptions. There you’ll be able to change the characteristics of the subscription, your address and the payment method.
Is there a fee to join?
There is absolutely no membership fee to pay for the subscription option. You just pay to receive your blades that, in the subscription option, come with a 4% discount with the first purchase and with each renewal.
Are your blades good?
Our blades are not good. They are excellent and, more importantly, original (given that you find lots of counterfeit blades on the market today).
On one side we tried to offer a rather large selection. On the other side we intentionally excluded the blades that most wet-shavers consider low-quality blades. In any case, please, do write to us if you think there are some blades that you think should be part of our inventory.
Do you really think a single blade is enough to shave?
Companies would like you to believe you need expensive bring-me-to-the-moon-and-back razors to shave. But have you actually consciously ever asked yourself how many blades you need to cut a hair? Does actually one blade sound reasonable? A single blade of outstanding quality paired with some basic shaving techniques will turn you into the shaving ninja you always wanted but were never thought to be. You don’t know the basic techniques? Don’t worry our free ultimate guide to classic shaving is on the way. Meanwhile make sure to check this channel on YouTube: https://www.youtube.com/user/mantic59
How can you keep your prices so low?
We try to save on every aspect of the business to offer you convenient price despite the flexibility. We believe that using a fresh blade for a comfortable shave whenever you need to, is akin to a human right and should not cost a fortune (despite what the shaving industry would like you to believe). As a wise man adept to classic shaving once said: “I can’t wait until tomorrow so I can shave again”.
Will you sell classic razors?
If you would like us to, please, do let us know 🙂
Your service is fantastic, how can I convince my friends to join?
For the time being you can simply tell them about it (and maybe send them a link via email :)). We are working on more interesting options.
Of course, do let us know if you have some other genius idea on how to spread the voice 🙂
Do you care about the planet?
Absolutely yes! We do care about the planet and we like to think that our service is a small step towards saving it. We, you and the people around us don’t need yet another penta-blades rocket razor to shave. A single blade is so much more eco-friendly than the stuff shaving company would like you to buy. Not to mention the CO2 we save when shipping the humble envelope as compared to a massive carton box. The simple envelope is the ultimate low-impact packaging. We agree it is a small step but, do not forget, every ocean is made of many small drops 🙂
Which countries do you ship to?
We ship WORLDWIDE!
What are your delivery fees?
All orders received from outside the European Community are shipped with tracking. Orders of 100 blades or more are shipped with tracking for FREE.
Orders received from countries belonging to the European Community are shipped with tracking only from 100 blades or more.
The shipping costs depends on the currency and on the weight. Please find below the table summarizing the shipping costs:
In case the recipient should claim loss of the order, we can resend the blades once. In case the blades should not arrive even this second time, we will refund the loss but we will have to discontinue the service towards that address as it proved too unreliable.
What are the delivery times?
The shipment takes a number of working days depending on the destination country. The shipment leaves for the destination country only once the payment transaction is successfully completed.
Below is the list of countries and the respective average number of working days:
|Country||Average delivery time (working days)*|
|Europe||2 to 6 working days|
|United States||6 to 10 working days|
|Canada||6 to 16 working days|
|Russia||7 to 12 working days|
|Australia||6 to 20 working days|
|Mexico||8 to 10 working days|
|Argentina||7 to 20 working days|
|Brazil||4 to 20 working days|
(*) These average times may not be meet because of the customs which sometimes introduces delays in the delivery that are not predictable.
What if I'm not home?
No worries, the blades are delivered in an envelope, so they fit into your letter box 🙂
In case of tracked order you will receive a notice for the pickup to the closest postal office
Can I track my order?
In case of tracked order you will receive an email with the instructions to follow your order. The email will be sent as soon as we ship your order (which happens the day after you place the order).
What should I do if I don't receive my blades?
If the shipment gets lost please contact us so that we can try to find out what and, if needed, resend the blades again. If the shipment is lost again, we will refund the costs of the order but we will also have to discontinue the service towards that address because that address proved too unreliable. Similarly, if the shipment gets lost more than three times in a year we are also forced to discontinue the service.
When am I billed?
You are billed on the first of every second month if you have an active subscription, otherwise as soon as you make a purchase.
Am I billed in my own currency?
We are currently able to offer payments in 10 different currencies: EUR, USD, GBP, SEK, DKK, NOK, ILS, RUB, AUD, CAD. If your country has one of such currency, then you’ll be presented with a price in that currency, otherwise the default currency will be EUR.
Which credit cards do you accept?
We accept all Major Credit Cards / Debit Cards: Visa®, MasterCard®, American Express®, Discover®, Diner’s Club, JCB.
Which payment provider do you use?
We use a PayPal payment gateway (named Braintree). This allows to pay with all the major credit cards and PayPal.
Braintree is compliant to the highest security standard (PCI DSS v3.0 SAQ-A compliant) so your payment data will stay safe.
Who retains my credit card or PayPal information?
Your credit card or PayPal information is not handled nor stored on our servers but securely managed by the payment gateway you will decide to use (PayPal or Braintree for the credit cards).
Which is your return and refund policy?
We accept refunds and exchanges.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To ask for a refund send us an email to the following address: [email protected]. Items to be refunded have to be sent to the following address: Klippgatan 12 B, Lgh 1801, Solna, Stockholm 17147 Sweden
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We refund both regular priced items and sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Klippgatan 12 B, Lgh 1801, Solna, Stockholm 17147 Sweden.
To return your product, you should mail your product to: Klippgatan 12 B, Lgh 1801, Solna, Stockholm 17147 Sweden.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.